Knowledge bot
Answers from approved documents with source references and a safe “I do not know” fallback.
AI automation for SMEs
Reduce up to 90% of repetitive admin work with controlled AI automation.
Brasa maps one real bottleneck, builds document-grounded workflows and keeps human approval before anything leaves the company.
Document-grounded
Human approval
EU privacy-aware
Controlled workflow
RAG + review
01
Approved documents
FAQ, SOPs, offers, forms and policies.
02
Answer with sources
No source, no confident answer.
03
Human approval gate
Drafts and actions wait for review.
Efficiency target
Up to 90%
of repetitive admin work reduced in the selected workflow.
Start narrow
1 process
mapped, measured and automated before expanding scope.
Control
Human approval
for external replies, actions and sensitive exceptions.
Positioning
Not an autonomous agent. A controlled operational system.
The first version avoids medical, legal, financial, HR or rights-affecting decisions. It is built for FAQ, internal knowledge, lead/request classification, draft creation and simple workflow support.
Use cases
Useful where teams answer the same thing again and again.
Start with low-risk, high-repeatability processes. The goal is fewer manual loops, not replacing responsibility.
Request intake
Collects the right information, classifies the request and creates a clean handoff for the team.
Draft automation
Creates email, ticket or proposal drafts. Nothing external is sent without human approval.
Efficiency target
Target up to 90% reduction around one repetitive process before adding more automation.
Brasa looks for the manual loops that drain the team every week: repeated questions, copy-paste handoffs, status updates, document lookup and first-draft work.
90%
repetitive process work reduction target
Guardrails
Built to say no before the risk gets expensive.
Sensitive sectors and sensitive data are not accepted through a quick form alone. Medical, HR, finance, insurance and legal decisions require manual review before any project starts.
01 No autonomous sensitive decisions
02 Sources and citations where documents are used
03 Human approval before external actions
04 Client-separated documents and usage limits
05 AVV/TOMs prepared before personal data processing
Automation plays
Start where up to 90% of the manual loop can disappear.
First we map one real process, estimate the repetitive load and confirm what can be automated without creating risk.
Find the 90% loop
Identify the repeated inbox, form, document and status-update work that can be reduced without touching risky decisions.
- Inputs and owners
- Manual time estimate
- Risk boundaries
- Fastest low-risk workflow
Automate the repeatable handoff
Turn intake into clean tickets, summaries, replies and drafts so the team reviews instead of retyping.
- Classify requests
- Draft replies and tickets
- Route to the right owner
- Keep approval before action
Keep humans in control
Measure what was saved, keep source-based answers, and improve the workflow without turning it into an uncontrolled agent.
- Review queue
- Source-based answers
- Usage limits
- Improvement backlog
Sensitive medical, HR, finance, legal, insurance or rights-affecting cases require manual review before automation.
How AI automation works
01
Check
02
Scope
03
Build
04
Review
05
Operate
The form is a qualification step, not automatic production. Brasa reviews fit, data risk and scope before any build or go-live.
Good starts
Best first customers are operational, not risky.
Hair salons, handwerk, restaurants, small event teams and B2B offices are better first pilots than regulated decision workflows.
FAQ, pricing, opening hours and bookings
Reduce repeated admin questions while keeping sensitive cases with the team.
Request qualification and clean tickets
Collect address, photos, problem type and draft the internal handoff.
Internal knowledge and proposal drafts
Search SOPs, templates and onboarding material without asking the same teammate again.
Qualification
Start with the process, not the tool.
Send the business, sector and one process you want to reduce. Brasa confirms fit, risk level and the right next step.
What Brasa checks first
Data category, sector risk, system access, approval flow, n8n licensing model and whether the current VPS is enough for the pilot.
Risk rule
Sensitive cases pause for manual review
Start
Form first, scope conversation next
Email
info@brasasolutions.com